Maidcor - Frequently Asked Questions

Frequently Asked Questions

Q. How do I get my pets ready for a cleaning team to come into my home?
A. Notify you cleaning company that you have a pet. Tell you cleaning company your pets name and any special instructions. Show your cleaning company where you keep the leash and any treats in the event your pet would happen to get out. If there is an animal mess, clean it up before the cleaning company comes in. Animal excrement can lead to the spread of dangerous diseases if not handled properly. Mention to the cleaning crew your pet’s favorite hiding places or hang outs. This way the crew can pay special attention to these areas. If at all possible, put your pet in a kennel or clearly marked room that the crew is not scheduled to clean. Leave a few favorite toys with your pet to keep it from getting restless.

Q. Are you insured and bonded to perform maid and cleaning services?
A. Our insurance is one of the best insurances available. We are bonded, but we also have business liability insurance, accident coverage and workman’s compensation. We can send out a copy of our insurance certificate.

Q. Do I have to be home when you clean my home?
A. Each home owner handles this differently. Some home owners choose to stay home while we clean others prefer to give us a key or different entry codes. Some home owners leave a key in a secure location. By far the best way is to provide us with a key and codes to get into the home. This prevents the possibility of lock outs.

Q. How are my keys protected?
A. Keys are kept in a locked storage box at the office. Only Maidcor managers have access to the locked box. Keys are issued to the team leader on a daily basis and must be returned to the office at the end of every day. Keys are only labeled with a number that corresponds to your account, so in the event a key is lost, there is no identifying information on it.

Q. Will I always have the same team?
A. We make every effort to have the same team of individuals return to your home. From time to time we may substitute individuals due to illness, vacation etc. Our team leaders train their team to provide the best quality services in each home.

Q. Are your house cleaning teams trained and supervised?
A. Team members are trained before going on job sites. We continue training continually as new products and methods are developed and continually reinforce cleaning techniques which were already taught. We also check up on teams with periodic visits and quality control checks.

Q. How do I pay for your cleaning services?
A. Payment is due upon completion of the work. The crews will bring an invoice with them and you can pay the crew directly. We do accept cash, checks, and American Express-Master Card-Visa-and Discover cards. You can also make arrangements with our office to directly bill your credit card upon completion of the work.

Q. What are your rates?
A. Fees are based upon the size of your home and the services that are to be provided. To come up with pricing we generally come in and do a free no-obligation consultation.

Q. Is you work guaranteed?
A. We want to make sure that you are happy with our work, so if something is missed or not cleaned as thoroughly as needed, you just need to call our office within 24 hours and we will come out and re-clean those areas.

Q. Are your employees legal citizens of the US?
A. We do everything possible to check backgrounds of all those people we hire. This includes filling out the government I-9 and checking all documents that are required by law.

Q. Will your team get on a step ladder to clean high areas?
A. Our crews are not trained to do high ladder work. Maidcor crews do carry a small step ladder to get in hard to reach areas. We do take care of other areas with large extension poles.

Q. How many people will be in my home cleaning?
A. We typically clean in teams of three. This allows our crew to concentrate on specific areas of the home. It also allows us to move quickly so we are not in your home or your hair all day. One of the team members is also a working team leader (Supervisor). There may be times where we run a crew of two or crew of four. This usually depends upon their schedule.

Q. What if I would like something cleaned that isn’t part of your normal cleaning service?
A. Maidcor offers a wide range of additional cleaning services and Concierge Services. Just call the office for specific details and to arrange for these services.

Q. Do I need to provide my own cleaning products and equipment?
A. We always provide our own equipment and supplies. We will work with homeowners if they have special needs or cleaning product preferences.